Privacy Policy

Welcome to the Airport Taxis Manchester Privacy Policy. This policy explains how we collect, use, and safeguard your personal information in accordance with UK GDPR and data protection laws.

1. Introduction

At Airport Taxis Manchester (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy. We collect only the information necessary to provide the services you request, process your bookings, and improve our services. By using our website and services, you consent to this Privacy Policy.

2. Information We Collect

• Analytics Data: Includes your IP address, browser type, device details, referral source, time on site, and navigation paths. This is collected via Google Analytics to help us improve our site and user experience.
• Customer Data: Includes your name, email, phone number, and billing address. This is required to process your booking and communicate with you about your journey.
• Journey Data: Includes passenger names, mobile numbers, pickup and drop-off points, flight or train details, and travel dates/times. This allows us to arrange and complete your transfer accurately.
• Transaction Data: Includes billing details and cardholder information. Payments are processed securely by our payment provider (Opayo / Elavon), and we do not store your full card details.
• Correspondence Data: Includes emails, chat transcripts, and call recordings used to assist with enquiries, bookings, or support requests.

3. How We Use Your Information

We use your personal data to:

• Provide and manage bookings or transfers.
• Communicate with you about your reservations.
• Improve our website and services.
• Prevent fraud and maintain secure transactions.
• Comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We only share personal data where necessary to fulfil your transfer or legal requirements. This may include independent licensed drivers, regulatory bodies, or payment processors. We do not sell or rent your information to third parties for marketing purposes.

5. Data Retention

We retain personal data only as long as necessary to provide our services and comply with our legal obligations:

• Analytics Data: Retained anonymously by Google Analytics for performance analysis.
• Customer Data: Retained for up to 6 years after your last booking for legal and tax purposes.
• Journey Data: Retained for up to 1 year after the journey in line with private hire regulations.
• Correspondence: Retained for up to 18 months for service improvement and dispute resolution.

6. Security of Your Information

We implement industry-standard security measures to protect your data, including encrypted transactions (SSL), restricted access, and secure payment gateways. While no online system is entirely secure, we take all reasonable steps to safeguard your information.

7. Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request correction or deletion of your personal data (subject to legal obligations).
• Withdraw consent to data processing, which may affect our ability to provide services.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our business operations. Updates will be published on this page, and the revision date will be amended accordingly. You should check this page regularly to ensure you agree with any updates.

9. Contact Us

If you have questions or concerns regarding our Privacy Policy or your personal data, please contact us at:

info@airporttaxismanchester.com